Contact Us - The Card Services Center

Customer Service:

E-mail Support: 

24 hour Automated Customer Service: 1-800-854-7642


Set or Update PIN:

24 hour Automated PIN Now: 1-800-631-3197


Transaction Disputes (Mail)

Mail written letter of dispute to:

The Card Services Center

PO Box 2988

Omaha, NE 68103-2988


Transaction Disputes (Phone)



Payment Information:    

The Card Services Center

P.O. Box 71205

Charlotte, NC 28272-1205


Pay by phone*: 

1-800-854-7642 (24/7)


*A $10.00 processing fee will be assessed to your MasterCard/VISA account for expedited phone payments. Please allow 24-48 business hours for your payment to apply to your account. 




c/o Card Assets #225

6125 Lakeview Rd., Suite 800

Charlotte, NC 28269